Customer Service


Returns & Replacements

Here at Root Cases we are committed to quality and your happiness.  If you aren’t satisfied with your case, contact us and we will work it out.  All of our cases are made with hard woods and are very durable, but if a case is dropped, run over by a car, or submerged in the ocean, it may not survive.  Every situation is different.  Contact@rootcases.com is our customer service email address.  Just drop us a line and we will help you.

Ordering

You can feel safe ordering from our secure socket layered (SSL) website.  All orders are processed through Authorize.net or PayPal and are very secure. 

Payment, Pricing & Promotions

We accept Visa, MasterCard, Discover, American Express, and PayPal.  If you are unable to pay using these methods, contact us and we'll try and get creative  Pricing is subject to change.

Viewing Orders

You may login to your account at any time to view the status of your orders and find tracking information.

Updating Account Information

You may easily change your username, password, or other account information by logging into your account.  We do not save payment information.
Shipping & Delivery

 

We ship all orders the same or next day via USPS.  That means you get your wood case fast.  We don’t think you should have to wait to receive your product.  Expect 3-5 days wait time (longer for international orders). 

 

Privacy & Security

This Privacy Policy governs the manner in which Root Cases collects, uses, maintains and discloses information collected from users (each, a "User") of the rootcases.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Root Cases.

 

Personal identification information

 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

 

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

 

Root Cases collects and uses Users personal information for the following purposes:

 

- To personalize user experience

            We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site

            We continually strive to improve our website offerings based on the information and feedback we receive from you.

- To improve customer service

            Your information helps us to more effectively respond to your customer service requests and support needs.

- To process transactions

            We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

 

- To send periodic emails

            The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How we protect your information

 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

Sharing your personal information

 

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

Changes to this privacy policy

 

Root Cases has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

 

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Root Cases

rootcases.com

contact@rootcases.com

 

This document was last updated on September 30, 2011